Privacy Policy
Your privacy matters deeply to us. This policy explains how quarionexila collects, uses, and protects your personal information when you use our budgeting platform.
Last updated: January 15, 2025 | Effective from: February 1, 2025
Who We Are
quarionexila operates as a comprehensive budgeting platform designed to help individuals and families manage their finances effectively. We're based in the United Kingdom and committed to maintaining the highest standards of data protection in accordance with UK GDPR and the Data Protection Act 2018.
Our registered address is 23 Oakley Park, Bexley DA5 3GF, United Kingdom. You can reach our data protection team at info@quarionexila.com for any privacy-related questions or concerns.
Information We Collect
We collect various types of information to provide and improve our budgeting services. Here's what we gather and why:
Account Information
- Your name, email address, and phone number when you register
- Profile preferences and notification settings
- Authentication credentials for secure access
- Account verification documents when required
Financial Data
- Budget categories and spending limits you create
- Transaction information you manually enter or import
- Financial goals and targets you set
- Income sources and amounts you choose to share
Usage Information
- How you navigate and interact with our platform
- Features you use most frequently
- Time spent on different sections
- Device information and browser details
How We Use Your Information
We use your personal data for specific purposes, always with a legal basis:
- Providing core budgeting functionality and personalised financial insights
- Sending important account notifications and security updates
- Improving our platform based on usage patterns and feedback
- Responding to support requests and technical issues
- Meeting legal obligations for financial service providers
- Protecting against fraud and maintaining platform security
We never sell your personal data to third parties. Your financial information remains confidential and is used solely to enhance your budgeting experience.
Data Sharing and Third Parties
We work with carefully selected partners to provide our services effectively. Here's when and how we share information:
Service Providers
We share limited data with trusted companies that help us operate our platform, including cloud hosting providers, email services, and customer support tools. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose personal data when required by law, court order, or regulatory request. This includes compliance with anti-money laundering regulations and responding to legitimate law enforcement requests.
Business Transfers
Should quarionexila be acquired or merge with another company, your personal data may be transferred to the new entity. You'll be notified of any such changes with details about your rights and choices.
Your Rights Under UK Data Protection Law
You have significant control over your personal data. Here are your rights and how to exercise them:
Access Your Data
Request a copy of all personal data we hold about you. We'll provide this within one month of your request.
Correct Inaccuracies
Update or correct any incorrect or incomplete personal information in your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal data when it's no longer necessary for the purposes we collected it or if you withdraw consent.
Restrict Processing
Limit how we use your data in certain circumstances, such as when you're disputing its accuracy or legality.
Data Portability
Receive your personal data in a structured, machine-readable format to transfer to another service provider.
Object to Processing
Stop us from processing your data for direct marketing or when processing is based on legitimate interests.
To exercise any of these rights, email us at info@quarionexila.com with your request and proof of identity. We'll respond within one month and won't charge fees unless your request is excessive or unfounded.
Data Security and Protection
We take comprehensive measures to protect your personal and financial information:
- Industry-standard encryption for all data transmission and storage
- Regular security audits and penetration testing
- Multi-factor authentication options for enhanced account security
- Restricted access controls limiting who can view your data
- Secure backup systems with geographical redundancy
- Continuous monitoring for suspicious activities and potential threats
Despite our best efforts, no online system is completely secure. We encourage you to use strong, unique passwords and enable two-factor authentication on your account.
Data Retention and Deletion
We keep your personal data only as long as necessary for the purposes outlined in this policy:
Active Accounts
While your account remains active, we retain your data to provide continuous service and maintain your budgeting history.
Closed Accounts
After account closure, we retain essential data for 7 years to meet financial record-keeping requirements. Non-essential data is deleted within 30 days of closure.
Marketing Data
If you opt out of marketing communications, we'll remove you from our lists within 30 days but may retain a suppression record to ensure we don't contact you again.
International Data Transfers
Your data is primarily processed and stored within the United Kingdom. However, some of our service providers may process data in other countries, including the European Economic Area and countries with adequacy decisions from the UK government.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities or certification under recognised adequacy frameworks.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and improve our services:
- Essential cookies that enable core platform functionality
- Performance cookies to understand how you use our service
- Preference cookies to remember your settings and choices
- Analytics cookies to help us improve user experience
You can control cookie preferences through your browser settings or our cookie management tool. Note that disabling certain cookies may affect platform functionality.
Children's Privacy
quarionexila is designed for users aged 18 and above. We don't knowingly collect personal data from children under 18. If we discover we've inadvertently collected such information, we'll delete it promptly and may terminate the associated account.
Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@quarionexila.com.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we'll notify you through:
- Email notifications to your registered address
- Prominent notices on our platform
- In-app notifications for significant changes
We encourage you to review this policy regularly. Continued use of our services after changes indicates your acceptance of the updated terms.
Complaints and Regulatory Contact
If you're not satisfied with how we handle your personal data or privacy concerns, you can file a complaint with the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
You have the right to lodge a complaint at any time, though we'd appreciate the opportunity to resolve concerns directly first.
Questions About Your Privacy?
We're here to help with any privacy-related questions or concerns.
Email: info@quarionexila.com
Phone: +441316292728
Post: 23 Oakley Park, Bexley DA5 3GF, United Kingdom
Our data protection team typically responds within 2 business days.